As you are probably aware of the current situation with coronavirus in the United Kingdom and around the world. We are taking steps of protecting our staff members by allowing them to work from home where possible. The support and billing departments will still be available during the normal operating hours (Monday to Friday) via email, tickets on https://clients.iracknet.com and phone.
There may be a delay in answering calls while they are diverted to our remote phones but please be assured that we are still available. Your support and billing enquiries will be dealt with – If you are able to, sending them via email/ticket would help us manage the load.
Thank you for your understanding and I’m sure you agree these are difficult times for everyone in the country.
Monday, March 16, 2020