Legend Email Server (Resolved)
  • Priority - High
  • Affecting Server - Legend (ipanel.iracknet.com)
  • Update 08:48 (24th March 2020) - The issue has been resolved with customers using the non-SSL ports to receive and send emails. It may take a couple of hours for you to see the fix for the DNS propagation to take place. It is also recommended for you to use the SSL ports as mentioned above though. 

     

    There is currently a problem with emails if you are using the non-SSL port numbers for incoming and outgoing. Where emails are delayed or it times out.  There are two workarounds for this current issue while we try and fix the problem with the non-SSL ports. 

    Workaround 1: You need to enable SSL for the incoming server and switching port 110 to 995 if you are using a POP account. Or 143 to 993 if you are using IMAP. If you are having issues sending emails make sure the SSL is turned on with STARTTLS and using port 587. (It is most likely set to port 25 at this moment in time). You have to do this in the account settings in your email program.

    Workaround 2: The other option is to use the online webmail facility by going to: https://ipanel.iracknet.com:2443/webmail/ and you log in with your email address and email password.

     

  • Date - 23/03/2020 14:10 - 24/03/2020 11:27
  • Last Updated - 24/03/2020 08:51
Legend (iPanel) Email Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Legend (ipanel.iracknet.com)
  • We are looking into reported issues of email issues for clients hosted on the Legend email platform (ipanel.iracknet.com and mailserv.iracknet.com).

    Update @ 10:49 on 19/03/2020 - The issue has been resolved.

  • Date - 19/03/2020 10:23 - 19/03/2020 10:49
  • Last Updated - 19/03/2020 10:49
Legend Email Server (iPanel) & Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Legend (ipanel.iracknet.com)
  • Monday 9th March 2020 - 17:33

    If you are still having issues with receiving and sending emails please make sure you using the correct incoming and outgoing email servers. It needs to be set to: mailserv.iracknet.com for both the incoming and outgoing server.

    If the above still doesn't fix your problem please send an email to support@iracknet.com from an alternative email address with the exact issues you are having. Alternatively, you can also raise a support ticket in your clients portal at: https://clients.iracknet.com.

    Monday 9th March 2020 - 08:53

    The issue was resolved on Sunday evening and all services on ipanel.iracknet.com should be up and running again. If you are still having any issues with web hosting or email services please do raise a support ticket with the information or you can send this to: support@iracknet.com so we are able to look into this. We apologise for the inconvenience caused on Sunday.

    You need to be using: mailserv.iracknet.com for the incoming and outgoing mail server if you are hosted on the Legend (iPanel) server.

    Update Sunday 8th March 2020 - 18:28

    We are still investigating a number of network issues that is causing connectivity problems connecting to the email servers today. We apologise for the inconvenience caused and we are trying our best to rectify this ASAP.

  • Date - 08/03/2020 15:00 - 16/03/2020 18:49
  • Last Updated - 09/03/2020 17:33
DSVR Servers - Emergency Maintenance (Resolved)
  • Priority - High
  • Update: Services are coming back online. If you are still having issues please do raise a support ticket.

    We are having to perform emergency maintenance across a number of DSVR servers this morning. Web and email services will be affected by this and we expect this to last between 1-4 hours.  We do apologise for the inconvenience this may cause.

    The following DSVR hostservers are affected by this:

    • callisto.ds.dsvr.net
    • carme.ho.dsvr.net
    • celadon.ho.dsvr.net
    • chum.ho.dsvr.net
    • cobalt.ho.dsvr.net
    • elara.ho.dsvr.net
    • europa.ho.dsvr.net
    • ganymede.ho.dsvr.net
    • hegemone.ho.dsvr.net
    • io.ho.dsvr.net
    • kalyke.ho.dsvr.net
    • metis.ho.dsvr.net
    • paiphae.ho.dsvr.net
    • qingbai.ho.dsvr.net
    • raku.ho.dsvr.net
    • sancai.ho.dsvr.net
    • erinome.ho.dsvr.net
    • euporie.ho.dsvr.net
    • shino.ho.dsvr.net
    • thebe.ho.dsvr.net
    • erinome.ho.dsvr.net
    • euporie.ho.dsvr.net
    • himalia.ho.dsvr.net
    • megaclite.ho.dsvr.net
    • themisto.ho.dsvr.net
    • wucai.ho.dsvr.net

  • Date - 07/02/2020 09:00 - 07/02/2020 15:08
  • Last Updated - 07/02/2020 15:08
Email Issues - Old Windows/Mac/iOS Versions (Resolved)
  • Priority - Medium
  • Affecting Server - cpanel
  • To maintain the security of our servers we have had to disable TLS 1.0 and TLS 1.1 on our cPanel platform. TLS is a method of connecting to the email server securely. The TLS 1.0/1.1 versions are out of date and have quite a few security vulnerabilities that leaving them enabled is not an option.  This means we only accept email connections from TLS 1.2 or above.

    This does mean if you are running on old versions of Windows, MacOS, iOS and Android then you may have problems connecting to the email server.  More information on this can be found by going to the following knowledgebase article here. 

  • Date - 27/01/2020 11:12 - 08/03/2020 18:32
  • Last Updated - 27/01/2020 11:16
DSVR Customers (Resolved)
  • Priority - Low
  • Update 4 (01/11/2019 - 10:25) - SMTP and SSH connections may drop out occasionally for some DSVR customers. The issue seems to resolve itself and then will drop out again for unspecified amount of time. We are trying to resolve it, but the issue seems to be complex. We would advise those who use the DSVR platform for emails to move them to our other platform which is a lot more reliable and using modern hardware. Please open a support ticket with a list of your email accounts so we are able to move these across.  All other services seems to be running as normal. 

    Update 3 (01/11/2019 - 10:21) - Services have been restored. If you are having any issues please do raise a support ticket through the clients portal at: https://clients.iracknet.com/submitticket.php

    Update 2 (31/10/2019 - 22:48) - The majority of customers who were having issues should now be back up and running. We are still working to make sure everyone is up - If you aren't sure please do raise a support ticket and we shall look into it.

    Update 1 (31/10/2019 -12:46) - Services are starting to be restored for several customers and they should be able to find their websites and emails working again. We are still working on getting everyone else up and running. 

    We are aware that several DSVR customers are having issues with their web and email services this morning and may have also been experiencing intermittent services yesterday as well. We do believe we have found the root cause of the problem and are working throughout the day and night to try and get your services up and running again.

    To prevent these issues from happening over the past 12 months we have been slowly decommissioning the DSVR platform – As you may know, it’s quite old and it’s not up to the standards to be able to keep running the services you have on there. For to us to provide you with a much improved and reliable service we have been moving clients over to a modern platform using the latest hardware and software versions (Apache, MySQL, PHP and more). If you haven’t heard from us already regarding this – Do not worry, we have been doing it in sections. But if you do have any questions regarding this do drop a support ticket on the clients portal. This will then prevent the repeat of the problems you are facing today once we have everyone migrated onto the new platforms. 

    For now we are continuing on working to resolve the problem with the DSVR servers and hope to get you back up and running ASAP.

     

     

  • Date - 31/10/2019 10:55 - 24/12/2019 11:00
  • Last Updated - 02/11/2019 11:16
europa.ho.dsvr.net (Resolved)
  • Priority - Critical
  • Affecting System - DSVR Server
  • We are aware there are major problems on the DSVR hostserver: europa.ho.dsvr.net which is effecting web and email services. We are doing everything we can to try and get these back up and running ASAP.

  • Date - 30/10/2019 15:40 - 30/10/2019 18:11
  • Last Updated - 30/10/2019 15:41
chun.ho.dsvr.net (Resolved)
  • Priority - Critical
  • Affecting System - DSVR
  • We are aware of customers on the DSVR hostserver chun.ho.dsvr.net are currently having outages of their web hosting and email services.

    This server is currently being rebooted and we hope to have services resumed ASAP.

  • Date - 30/10/2019 08:37 - 30/10/2019 09:30
  • Last Updated - 30/10/2019 08:38
shino.ho.dsvr.net (Resolved)
  • Priority - Critical
  • Affecting System - DSVR Customers
  • We are having to perform an emergency reboot on the DSVR server: shino.ho.dsvr.net. Customers who have services on this hostserver will be affected by some downtime. Services should be resumed within the next 20-30 minutes. We apologise for the inconvenience this may cause. 

    Update: Services have been restored. Please raise a support ticket if you are facing any issues. 

  • Date - 28/10/2019 09:59
  • Last Updated - 28/10/2019 10:57
Legend Web Hosting (Resolved)
  • Priority - Critical
  • We are aware a few of our legend web hosting customers may not be able to access their websites this morning. The issue is being investigated and we hope all services to be resumed ASAP - We shall update this notice with new details when we have them or when services have been restored. We are sorry for the inconvenience this may have causing you. 

    Update: The issue has been resolved and websites should now be loading again. If you are still having issues please raise a support ticket via the clients portal or email support@iracknet.com with the details.

  • Date - 28/10/2019 09:11
  • Last Updated - 28/10/2019 09:33
ipanel.iracknet.com (Resolved)
  • Priority - Critical
  • We are currently investigating the server: ipanel.iracknet.com (Legend) where web hosting and email services are not working correctly. We are working on this and hope to have services back up and running ASAP.

    Update (15/10/2019 - 10:30am): Services should be back up and running. If you are still having issues please raise a support ticket through the clients portal or email: support@iracknet.com.

  • Date - 15/10/2019 10:07 - 15/10/2019 10:30
  • Last Updated - 15/10/2019 10:31
celadon.ho.dsvr.net (Resolved)
  • Priority - Critical
  • Affecting System - DSVR Server
  • The DSVR hostserver: celadon.ho.dsvr.net is being given an emergency reboot. We apologise for the inconvenience and the services should be back up and running shortly.

    This network issue status will be updated with any further information ASAP.

  • Date - 30/07/2019 11:27 - 30/07/2019 14:36
  • Last Updated - 30/07/2019 11:29
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - cpanel
  • The server: cpanel.iracknet.com is being given an emergency reboot. It shall be back up within the next 5 minutes. 

    Update (10:20am UK Time): This has now been completed. 

  • Date - 08/07/2019 10:17 - 08/07/2019 10:20
  • Last Updated - 08/07/2019 10:20
Nameserver Issues (ns0.serve.co.uk/net.uk) (Resolved)
  • Priority - Critical
  • Affecting System - DSVR
  • We are aware of problems with the following nameservers: ns0.serve.co.uk and ns0.serve.net.uk typically used by our DSVR customers. The problem seems to be when you try and add new DNS records or make any changes to the current records – While they do get saved, they do not propagate on the nameservers themselves and are unable to see them when you do external DNS tests.

    We are trying our best to get the issue resolved – In the meantime if you do have this issue and wish to make changes. Please let support know by either raising a support ticket in the clients portal or send an email to: support@iracknet.com

    This email should contain the domain name and the DNS changes you are wishing to make. We can then add this on the back end for you. We can also move the DNS zone file to a different pair of nameservers which are working and send you out a different control panel for you to be able to manage them successfully.

  • Date - 05/04/2019 15:15 - 06/04/2019 18:04
  • Last Updated - 05/04/2019 15:16
Direct Debit Failure Emails (Resolved)
  • Priority - Medium
  • We have been made aware that several of our customers have been receiving emails from our client’s portal that their direct debit has failed. That being the case and you believe there is no reason why it should have failed in the first place. We recommend you do the following:

    1.      Log into the clients portal at: https://clients.iracknet.com/clientarea.php

    2.      Locate the oldest unpaid invoice

    3.      Click on the “Setup Mandate for Payment”

     Once you have completed the above the direct debit should then be successful and will continue to work for future invoices. If you do have any problems or have any questions please get in touch with the billing department. You can contact them by either opening a ticket or via email: billing@iracknet.com

    We apologise for the inconvenience

  • Date - 02/03/2019 16:03
  • Last Updated - 05/04/2019 10:14
Our Telephone Numbers (Resolved)
  • Priority - Critical
  • Affecting Other - Phone
  • Good Morning – We are having problems with our telephone systems in the office this morning and we are unable to receive or make calls currently. We are working with our phone provider to get the issue resolved ASAP.

    If you would like to speak to a member of the support team you can contact them via email at: support@iracknet.com or raise a support ticket through the clients portal.

    If you wish to speak to a member of the billing team you can contact them via email at: billing@iracknet.com or raise a billing ticket through the clients portal.

  • Date - 11/03/2019 09:06 - 11/03/2019 09:22
  • Last Updated - 11/03/2019 09:07
Office Phone System (Resolved)
  • Priority - Critical
  • Affecting Other - Phone
  • Our phone systems in the office this morning is offline due to our provider having technical issues. We hope to restore the office phone system ASAP but, in the meantime if you need any technical support or have billing enquiries you are able to submit a ticket through the clients portal. Alternatively you can send an email to support@iracknet.com or billing@iracknet.com

  • Date - 01/10/2018 10:20
  • Last Updated - 01/10/2018 12:38
Webmail (Resolved)
  • Priority - Medium
  • Users may experience issues accessing the iPanel webmail facility when using the following link: https://ipanel.iracknet.com/webmail. This is being investigated but for the mean time customers can use the following link to access the webmail: https://ipanel.iracknet.com:2443/webmail/. This link will continue to work in the future when the normal link is back up and running.

    Update: Both links will now work and take you straight to the webmail login. 

  • Date - 05/09/2018 09:20 - 06/09/2018 10:05
  • Last Updated - 06/09/2018 10:06
Legend Email Issue (Resolved)
  • Priority - Critical
  • There was an issue earlier on this morning where the email server for Legend/iPanel customers would keep asking for your login information. If you are still getting this popup box, please close your email programs fully and re-open them up. This should resolve the issue and should allow you to receive/send emails.

  • Date - 02/08/2018 10:07
  • Last Updated - 02/08/2018 10:09
Emergency Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - cpanel.iracknet.com
  • We will be performing emergency maintenance on the cpanel.iracknet.com platform to replace a faulty memory module. This will take place at 18:30 on the 23rd April 2018 – The downtime should only last for 20 minutes.

  • Date - 23/04/2018 18:30 - 23/04/2018 18:40
  • Last Updated - 23/04/2018 18:54
Blank Invoices (Resolved)
  • Priority - Low
  • Affecting Other - Billing
  • We are aware that some of our customers have been receiving invoice emails that have invoices attached as PDF document with text missing. This is currently being investigated and hopefully we have a fix applied ASAP.

    If you have received a blank invoice and wish for us to re-send a working one to you – Please get in touch with the support or billing department. You can do this by opening a ticket via https://clients.iracknet.com

    Alternatively you can log into the clients portal and look at your invoices – It will give you an option to download it as PDF if you need that.

    Update: This has been resolved as of 9am on 23rd April 2018 - If you still receive any blank invoices from today onwards please let us know 

  • Date - 22/04/2018 14:25 - 23/04/2018 09:00
  • Last Updated - 23/04/2018 09:03