To maintain the security of our servers we have had to disable TLS 1.0 and TLS 1.1 on our cPanel platform. TLS is a method of connecting to the email server securely. The TLS 1.0/1.1 versions are out of date and have quite a few security vulnerabilities that leaving them enabled is not an option. This means we only accept email connections from ... Read More »
We would like to wish all our customers a Merry Christmas and a Happy New Year! Our office will be closed from the 20th December 2019 to 1st January 2020 (Back open on the 2nd January). If you need any technical support during this time we would recommend that you open up a support ticket via the clients portal located at: ... Read More »
If you have opened your email program or app and you are getting a pop up error message that looks like one of the following as shown in the images below: This is because you are trying to connect to the email server via SSL which is recommended but you are using the wrong server name for incoming and outgoing. You can find your server ... Read More »
We are currently running a special offer on .UK domain registrations - For just £6 you can register a new domain from any of the .UK domain range for 2 years! This includes .co.uk, .uk, .org.uk, .ltd.uk and .me.uk domain registrations. This limited time offer will end of the 30th November 2019 where the price for 2 years will go back to the ... Read More »
On Thursday 24th October 2019 we will be unable to receive calls in the office between 9:30am and 10:30am. If you need to contact the support or billing department during this time, please raise a ticket through your clients portal. Alternatively you can send an email to support@iracknet.com or billing@iracknet.com. We apologise for the ... Read More »
As you likely know, once the UK withdraws from the EU, UK-based registrants will no longer be able to satisfy the .EU eligibility requirements based on their country of residency. Disclaimer: If EURID still decide to delete your names or if anything else happens as a result of acting upon this text then this is out of our control and we can’t ... Read More »
It has been a long wait, but we are pleased to announce that we can now accept online payments through the clients portal. You will be able to pay by debit or credit cards for any of the services you have with us. All you need to do is log into your clients portal – Click on an unpaid invoice and change the “Payment Method” to: Debit or ... Read More »
Decommission of Old Account Numbers Over the past 18 months we have been using a new portal that manages the billing for all your services. On the release of the new client’s portal we have given all our clients a new “Clients ID” which acts as an account number for you. Since the start we have also shown your old account number that you ... Read More »
If you currently have a domain name with us ending .co.uk (yourdomain.co.uk) you have had the right to register the .UK equivalent. (yourdomain.uk) since 2014. On the 25th June 2019 the exclusive right to register the .UK domain name will end and any unregistered .UK domain names will become available by anyone in the public to buy. If you ... Read More »
The office will be closed on Monday 27th May 2019 for the Bank Holiday in the United Kingdom. Technical support will be available during this time via support tickets and email. You can raise a ticket through your clients portal or send an email to: support@iracknet.com. If you need any billing assistance you can also raise a billing ticket ... Read More »
