Since late 2018 we have been sending out emails to some of our DSVR customers making them aware that the DSVR platform is going to be decommissioned. This means the start of the DSVR migration where your services hosted on the DSVR platform are moved to a modern, up-to-date platform. We will be doing this in stages – So if you have not yet ... Read More »
Some of our customers over the past 12 months have been paying for their services via Direct Debit (GoCardless). We are pleased to announce that today this now fully communicates with our client portal. If you wish to set up Direct Debit, then all you need to do is go onto an unpaid invoice and change the payment method to “Direct Debit ... Read More »
The office will be closed from the 24th December 2018 to 1st January 2019 (back open on the 2nd January). If you need any technical support during this time we would advise you to either send an email to support@iracknet.com or raise a support ticket in the clients portal located at: https://clients.iracknet.com. There will be no telephone ... Read More »
The website address (URL) for this platform has been changed from https://billing.iracknet.com to https://clients.iracknet.com. As the platform is more than just a billing platform and is a place where you will be able to purchase services, renew domain names, submit support tickets and look at knowledgebase articles. Anyone who visits the old ... Read More »
Welcome to your new billing platform! We are still working on this platform to make sure all functionality is working and we will be introducing new features and products to the system shortly. If you are going to be paying any invoices off, please make sure you get in touch with the billing department. You can do this by submitting a billing ... Read More »