The office will be closed on Monday 27th May 2019 for the Bank Holiday in the United Kingdom. Technical support will be available during this time via support tickets and email. You can raise a ticket through your clients portal or send an email to: support@iracknet.com. If you need any billing assistance you can also raise a billing ticket ... Read More »
The office will be closed on Monday 6th May 2019 for the Bank Holiday in the United Kingdom. Technical support will be available during this time via support tickets and email. You can raise a ticket through your clients portal or send an email to: support@iracknet.com. If you need any billing assistance you can also raise a billing ticket ... Read More »
The Easter bank holiday weekend is upon us – We are letting our customers know that the office and telephone support will be closed on Friday 19th April 2019 (Good Friday) and Monday 22nd April 2019 (Easter Monday). Technical support will be available via support tickets and email as usual. You can raise a support ticket via the clients portal ... Read More »
Since late 2018 we have been sending out emails to some of our DSVR customers making them aware that the DSVR platform is going to be decommissioned. This means the start of the DSVR migration where your services hosted on the DSVR platform are moved to a modern, up-to-date platform. We will be doing this in stages – So if you have not yet ... Read More »
Some of our customers over the past 12 months have been paying for their services via Direct Debit (GoCardless). We are pleased to announce that today this now fully communicates with our client portal. If you wish to set up Direct Debit, then all you need to do is go onto an unpaid invoice and change the payment method to “Direct Debit ... Read More »
The office will be closed from the 24th December 2018 to 1st January 2019 (back open on the 2nd January). If you need any technical support during this time we would advise you to either send an email to support@iracknet.com or raise a support ticket in the clients portal located at: https://clients.iracknet.com. There will be no telephone ... Read More »
The website address (URL) for this platform has been changed from https://billing.iracknet.com to https://clients.iracknet.com. As the platform is more than just a billing platform and is a place where you will be able to purchase services, renew domain names, submit support tickets and look at knowledgebase articles. Anyone who visits the old ... Read More »
Welcome to your new billing platform! We are still working on this platform to make sure all functionality is working and we will be introducing new features and products to the system shortly. If you are going to be paying any invoices off, please make sure you get in touch with the billing department. You can do this by submitting a billing ... Read More »