As you are probably aware of the new national restrictions that are coming into force on the 5th November 2020 in England we have taken the decision of allowing our staff members to work from home where possible. The support and billing departments will still be available during the normal operating hours via email, tickets on ... Read More »
Microsoft announced name changes to their Office 365 products and our customers will now see the new names mentioned on any upcoming invoices and also on our knowledgebase and main website. The changes are below: Office 365 Business Essentials will become Microsoft 365 Business Basic. Office 365 Business Premium will become Microsoft 365 ... Read More »
As I am sure you can understand we are in unprecedented times with COVID-19 and ask that you please pay using our online payment portal instead of calling our office directly. Many of our staff are currently working remotely and as such we need to try and manage the amount of calls we receive to best serve our customers. Our clients portal link ... Read More »
The phone lines will be closed today (Monday 25th May 2020) for the Bank Holiday in the United Kingdom. Technical support will be available during this time via support tickets and email. You can raise a ticket through your clients portal or send an email to: support@iracknet.com. If you need any billing assistance you can also raise a ... Read More »
It has come to our attention due to the situation with COVID-19 (Cornavirus) around the United Kingdom and the world that spam emails are being sent around stating that their email activity will be restricted due to coronavirus. It will also inform you that you should click on a link to confirm email activity to continue use of your email ... Read More »
Due to the current situation with COVID-19 (Coronavirus) in the United Kingdom we are unable to accept cheques as a payment method. This is due to our staff members working from home for the foreseeable future and will not be able to check the post that arrives at our office building. Please use other payment methods such as online (via debit or ... Read More »
As you are probably aware of the current situation with coronavirus in the United Kingdom and around the world. We are taking steps of protecting our staff members by allowing them to work from home where possible. The support and billing departments will still be available during the normal operating hours (Monday to Friday) via email, tickets on ... Read More »
To maintain the security of our servers we have had to disable TLS 1.0 and TLS 1.1 on our cPanel platform. TLS is a method of connecting to the email server securely. The TLS 1.0/1.1 versions are out of date and have quite a few security vulnerabilities that leaving them enabled is not an option. This means we only accept email connections from ... Read More »
We would like to wish all our customers a Merry Christmas and a Happy New Year! Our office will be closed from the 20th December 2019 to 1st January 2020 (Back open on the 2nd January). If you need any technical support during this time we would recommend that you open up a support ticket via the clients portal located at: ... Read More »
If you have opened your email program or app and you are getting a pop up error message that looks like one of the following as shown in the images below: This is because you are trying to connect to the email server via SSL which is recommended but you are using the wrong server name for incoming and outgoing. You can find your server ... Read More »
