Bank Holiday Monday

The office will be closed on Monday 6th May 2019 for the Bank Holiday in the United Kingdom. Technical support will be available during this time via support tickets and email. You can raise a ticket through your clients portal or send an email to: support@iracknet.com. If you need any billing assistance you can also raise a billing ticket ... Read More »

3rd May 2019
Easter Bank Holiday Weekend

The Easter bank holiday weekend is upon us – We are letting our customers know that the office and telephone support will be closed on Friday 19th April 2019 (Good Friday) and Monday 22nd April 2019 (Easter Monday). Technical support will be available via support tickets and email as usual. You can raise a support ticket via the clients portal ... Read More »

16th Apr 2019
DSVR is being decommissioned!

Since late 2018 we have been sending out emails to some of our DSVR customers making them aware that the DSVR platform is going to be decommissioned. This means the start of the DSVR migration where your services hosted on the DSVR platform are moved to a modern, up-to-date platform. We will be doing this in stages – So if you have not yet ... Read More »

19th Feb 2019
Direct Debit (GoCardless)

Some of our customers over the past 12 months have been paying for their services via Direct Debit (GoCardless). We are pleased to announce that today this now fully communicates with our client portal.   If you wish to set up Direct Debit, then all you need to do is go onto an unpaid invoice and change the payment method to “Direct Debit ... Read More »

31st Jan 2019
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